Order Fulfillment Process
At Juliaattlee, we are committed to providing our customers with a fast, reliable, and smooth order fulfillment experience. Whether you’re purchasing a single item or placing a large order for your home, we take great care in processing each order to ensure timely delivery and customer satisfaction.
Order Processing
Once you’ve placed your order with us, our team begins processing it right away. We aim to process all orders within 1-2 business days from the moment we receive them. Our warehouse team carefully picks, packs, and prepares each item to ensure it is in perfect condition before it ships out to you.
If there are any issues with your order or if we require additional information, our customer service team will reach out to you immediately. We also provide email updates at each stage of the process, so you can track your order’s journey from our warehouse to your doorstep.
Shipping and Delivery
We offer a variety of shipping options, depending on your location and the urgency of your order. Our standard shipping usually takes between 5-7 business days, but expedited options are available for faster delivery. Delivery times may vary based on the destination, but rest assured that we work with trusted logistics partners to ensure safe and timely delivery of all orders.
Once your order ships, you will receive a tracking number via email, allowing you to monitor the progress of your package as it makes its way to you. We also ensure that all shipments are securely packaged to minimize the risk of damage during transit.
International Shipping
We are proud to serve customers worldwide. If you're located outside of our standard shipping zones, don’t worry – we offer international shipping to a variety of countries. Shipping times and rates may vary based on your location. Additional customs duties or taxes may apply, and customers are responsible for covering these costs.
Returns and Exchanges
We want you to be completely satisfied with your purchase from Juliaattlee. If for any reason you are not happy with the items you received, our return and exchange policy is designed to give you peace of mind.
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Eligibility for Returns: Items can be returned within 30 days of delivery, provided they are in their original condition and packaging. This includes unopened curtains and home décor products.
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How to Return: If you would like to initiate a return, simply reach out to our customer service team at servicehub@juliaattlee.com with your order details. We’ll provide you with instructions for returning your items.
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Refunds: Once we receive your returned item, our team will inspect it to ensure it meets our return requirements. Refunds are typically processed within 7-10 business days to the original method of payment.
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Exchanges: If you wish to exchange an item for a different size, color, or style, we are happy to assist. Please contact our customer service team for guidance on how to proceed with your exchange.
Non-Returnable Items
Certain products, including custom-made or personalized items, are non-returnable. Please ensure you carefully review product details and measurements before placing your order. If you’re unsure, don’t hesitate to contact our customer service team for assistance.
Damaged or Defective Items
We take great care in ensuring that your order reaches you in perfect condition. However, if you receive a damaged or defective item, please notify us immediately at servicehub@juliaattlee.com with photos of the issue. We will assist you in processing a return or exchange at no additional cost to you.
Cancellation Policy
Orders can be canceled within 24 hours of placing the order, provided they have not yet been processed or shipped. After this period, cancellations may not be possible.